Block Party Plastic Cups With Lid & Straw (8 Pack - Assorted)
I wish I could give zero stars, I will never use your company again. This was my first order and what a disaster. I will never recommend to anyone to use your company either. I placed an order for the block cups with straws. They were supposed to be in a package of 8 cups. I ordered 2. 16 cups in total is what I was expecting. I got two cups. I called to advise of the mistake and was told that they were in stock and the correct quantity would be shipped out to me promptly. Called a couple days later and checked on the order. It was not shipped yet but was told it was being processed to ship. I then made a third call today to check on the status in which I was told that the order was canceled due to inventory. I was not informed by phone or email. Luckily I found a company that was able to accomadate my order in a professional and timely fashion. As being a company that provides products for parties, you should know all the hard work, time, money, planning it takes to plan an event, with that I would think you would be on top of your orders and making sure that your customers satisfaction was priority. Unfortunately this time your company fell short, and almost made a big negative impact in one little boys birthday party. I would hope in the future you put your customers needs first and keep the communication open when orders are unable to be fulfilled. I would also make sure your employees that prepare the orders for shipment are careful when packing the boxes. Someone packing the boxes obviously doesn't know how to read your invoices correctly which will in turn cost your company money, and a loss of sales, and customers. Thank you for your time.
I ordered two packs of 8 cups and only received 2 cups I am still waiting for the rest of the order to come in and hoping that it comes in before the birthday party everyone is been quite helpful besides the mistake that was made on the shipping