I ordered this for my 3 year old's birthday party along with a baloon and plates. The plates and baloon arrived on time. No pinata. I called and the lady at customer service said they would ship one to me right away and I would have it for my son's party. A week later, no pinata. I called to find out what was going on and they told me the pinata was backordered and I would be refunded. No one called or emailed to tell me I wouldn't have the pinata in time. Very upset with this company. Will never ever order from them again.