Silver Cutlery Set
I ordered a set of plates, cups, napkins, and cutlery. The cutlery wasn't included in the shipment. As the only way available to notify customer service is through email, I emailed the company. Six days later I received a response, but by then it was too late to ship the cutlery in time for the event it was needed for. I was offered a refundable asked to confirm what was missing from my order, but it's been another four days since then, and again, nothing from the company. Obviously, this was the first and last time I'll be ordering from this site.